Due to covid 19, currently best way to reach us is by email (shop@vplstore.com) or contact form below.
ABOUT VPL
VPL is an acronym for "visible panty line." Originally started as a line of fashion underwear to be worn as outerwear, we added gradually added functionality of activewear in order to make the concept real.
Designed by women for women, VPL is a company with mission to empower people to stay fit, healthy and educated through its innovative products and its business activities. In 2016 VPL received a certification as a B-Corporation.
VPL advocates slow design and sustainable production. Through its slow design process, design and development costs are amortized over years not seasons to keep prices accessible. Today all of VPL designs are patented to fight with knock offs by fast fashion retailers.
VPL products are made in small batches of production instead of mass production, which normally ends up in over-consumption by consumers. We choose to pay fair wages to those who make VPL products instead of going overseas for cheaper labor costs. Working with women- and minority-owned factories in Southern California, VPL developed a unique production process that utilizes excess fabric from production to minimize fabric waste ("upcycle" program). For this sustainable production, VPL became the winner of CFDA/Lexus Eco Challenge among many other industry awards it received. The savings from fabric utilization are now used to benefit young women through VPL's education fund, which gives money directly to select classroom projects across the country.
RETURN POLICY
We process our orders quickly, but we will do our best to accommodate any requests you may have. The best way to adjust or cancel an order is to contact from below.
Any order placed before 6 pm will leave next day. Any order placed from Friday - Sunday will leave on Monday.
Not loving them? No worries - we process returns/exchanges within 14 days of receiving first time orders (not valid on final sale items, gift cards or underwear items). We accept only items that have not been WORN, ALTERED, OR WASHED, and with ALL tags attached. Houseware items also must include the original box. You can request a return from here. Shipping and handling charges ($10) are non-refundable. VPL does not assume return shipping costs. Simply click on the Returns button on the main menu of the Help page. Make sure you have your order, as you'll need those to initiate your return. If you don’t know your order number, customers can usually locate it by searching for “Confirmation For Order” in their inbox.
Yes! We offer international shipping.
Unfortunately not! That'd be a big commitment for a lil' company. Our prices don't include these fees (they vary depending on where you are), so any import taxes, duties, brokerage fees, and VATs are collected by the local shipping company upon delivery. If you get your package and are just like, nvm, 'cause you don't want to pay those fees, we won't be able to refund you. By the way, customs policies vary widely from country to country; contact your local customs office for more information. When ordering from VPL, you are considered the “importer of record” and will be expected to comply with all laws and regulations of the country in which you are receiving the goods.
Covid Update)
We now ship by USPS Mail in USA ($5). International shipping is $15+ by USPS (please expect that shipping time frame varies by country and it has been taking over 1-2 months for countries, including Canada, and $40 for non mask items by USPS, UPS or DHL (we will pick the best service depending on the destination).
(Covid Update) Currently return processing takes 1-2 weeks after we receive your return. Once your package has been received at our warehouse, your refund will be processed in the original form of payment within five business days. You will be notified via e-mail to the address listed on your account when this transaction has taken place. Please note that your banking institution may require additional days to process and post this transaction to you account once they have received the information from VPL.
You will receive an order confirmation once we get your order. In addition, a shipping confirmation e-mail will be sent once your order has been shipped. This confirmation will include the tracking number for your package.
We don’t yet have an online system to support cancelation and we try to fulfill orders very quickly; that said, please email shop@vplstore.com